Education Technician job with USAJobs



The position is located in the Department of Veterans Affairs (VA), Hampton VA Medical Center (VAMC), Hampton, VA, within the Education Service. This position serves as the VA Talent Management System (TMS) Domain Administrator. The primary purpose of this position is performing statistical data collection and analysis and accomplishing duties associated with training development, planning, evaluation, administration, modification and coordination of training programs etc.

Learn more about this agency


Administers TMS for all VAMC paid employees and trainees including all Without Compensation (WOC), contractor, volunteers, and managed self-enrolled users.

Serves as the primary contact for their assigned service lines and advocate for TMS.

Responsible for the implementation of the VAMC’s TMS involving applicable VA national mandatory training courses, building the VAMC TMS required VISN 6 and facility level mandatory training classes, and assignment of these mandatory training classes to VAMC employees or to employees in the targeted occupations/positions.

Ensure that all educational courses and requirements are consistent with VA policy, meet educational standards and mandates, remain current, and are trackable within the database.

Helps develop education needs plan, prepares and updates web­ based and instructor led training schedules and edits and formats educational program materials.

Knowledgeable of processes and works with the site/service line TMS Administrators, to include the TMS Profile Maintenance function, which involves entering all new paid employees in TMS in advance of the accession actions downloaded into the VA Personnel and Accounting Integrated Data (PAID) system.

Assists site/service line TMS Administrators in adding VA national mandatory training, along with all mandatory training, to the individual’s TMS Learning Plan.

Conducts training via face to face, conference call/net meeting; or arranges for training for all site/service line TMS Administrators. Assigns appropriate levels of TMS Administrator access.

Delivers regular and recurring training in TMS functions to site/service line TMS Administrators, supervisors and Administrative Officers (AO’s) tailoring training to the needs of the targeted audience.

Responsible for devising and overseeing each TMS curriculum categories to ensure that the training item numbers are established for internal and external training, to substantiate assure that all episodes of employee training are captured in TMS.

Ensures local training items remains current, edits the training, and works with the Learning/Item Manager and Web Master to publish intranet training modules. Works with Employee Education System (EES), TMS and any VISN 6 staff to ensure national performance measures linked to TMS are met.

Provides technical assistance and guidance to designated site/service line TMS Administrators and VAMC employees who request or require assistance in navigating the TMS.

Develops and presents Train-the-Trainer programs; provides support for New Employee Education Initiatives; and guides Research Without Compensation (WOC) applicants, contractors, other WOC’s and volunteers through the access process to complete preemployment courses for Information Security Awareness and Privacy Awareness Training.

Delivers TMS training to the following audiences, using national or local training materials: refresher and/or initial training for service-level TMS Help Desk Role Administrators; refresher training for TMS Administrators; training for supervisors and AO’s on managing users (subordinates) under the “My Employees” function.

Serves as training specialist for distance learning for Computer Based Training/Web Based Training (CBT/WBT). Simplifies technical problems between students and subject matter experts; analyzes and reviews problems, determines appropriate subject matter expert and/or instructional designer to respond to students; and ensures complete and accurate responses are provided to students.

Implements problem solving techniques and processes to expedite timely distribution of distance learning products and supplementary instructional materials. Maintains and updates data for distance learning courses.

Performs analysis of statistical material and data generated from Education Service training programs and prepares a variety of reports and correspondence.

Performs other duties as assigned.

Work Schedule: Monday – Friday 8:00am – 4:30pm
Compressed/Flexible: Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Education Technician/PD02867A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/15/2021.


Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: TMS profile maintenance function, entering employees in TMS, conducts training face to face, conference call/net meeting, provides technical assistance to include: initial logon, unlocking accounts, unsuccessful initial logon attempts in TMS, resetting TMS passwords etc., generate reports, operations of training programs to perform a wide variety of assignments involved in training functions. Knowledge of the standardized processes and procedures for evaluating a training program to plan the steps to take to complete assignments, identify problems from collected data, and select solutions from alternatives in guidelines.

You will be rated on the following Competencies for this position:

  • Compliance
  • Customer Service
  • Database Administration
  • Education and Training
  • Information Management
  • Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily performed in an office setting which includes sitting, standing, walking and operating a computer. Travel may be required between sites.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at .


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • Resume
  • SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

  • Most recent SF-50 if you are a current or former Federal employee
  • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
  • Award 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
  • Examples of appropriate SF-50’s include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50’s at the highest grade held with an effective date more than one year old.

Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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